Privacy Policy

TT Agency Sales Pty Ltd trading as Ray White Touma Taylor Last Updated: June 2026

1. Introduction

TT Agency Sales Pty Ltd trading as Ray White Touma Taylor (referred to in this Privacy Policy as "we", "us" or "our") recognises the importance of protecting the privacy and rights of individuals in relation to their personal information.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws.

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information, including information collected for identity verification and anti-money laundering and counter-terrorism financing (AML/CTF) compliance purposes.

A current version of this Privacy Policy is available on our website at https://www.raywhitetoumataylor.com.au/.

2. What is Personal Information?

Personal information has the meaning given in the Privacy Act 1988 (Cth). Generally, it is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Examples include:

• Name
• Residential or business address
• Email address
• Telephone number
• Date of birth
• Occupation
• Government-issued identification details
• Biometric information used for identity verification

3. What Personal Information Do We Collect?

We may collect and hold personal information including:

• Full name
• Residential, postal or business address
• Email address
• Telephone number
• Date and place of birth
• Profession, occupation or job title
• Government-issued identification details, including driver's licence, passport, Medicare card or similar identification documents
• Biometric information such as facial images, selfies or short videos used for identity verification
• Information relating to property transactions and services we provide
• Information provided through enquiries, applications, forms, surveys, competitions or promotions
• Information provided through our website, social media platforms or customer service interactions
• Any additional information you choose to provide

We may also collect information that does not identify you personally, such as aggregated website usage statistics and anonymous survey responses.

4. How Do We Collect Personal Information?

We collect personal information directly from you wherever practicable, including:

• Through our website
• By telephone, email, post or other correspondence
• During meetings and conversations with our representatives
• Through property transactions and agency agreements
• Through applications, enquiries and forms
• Through competitions, promotions and surveys
• Through identity verification processes

We may also collect personal information from third parties, including:

• Identity verification providers
• Credit reporting agencies
• Government agencies and regulators
• Law enforcement agencies
• Professional advisers
• Employers
• Publicly available sources
• Referrers and representatives acting on your behalf

5. Cookies and Website Analytics

When you access our website, we may use cookies and similar technologies to improve your browsing experience and understand website usage.

Cookies may be used to:

• Recognise your device
• Remember preferences
• Analyse website traffic
• Improve website functionality
• Measure marketing effectiveness

We may also collect IP addresses and website usage information for analytical and security purposes.

You may disable cookies through your browser settings, although doing so may affect website functionality.

6. Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose personal information for purposes including:

• Providing real estate and related services
• Managing property transactions
• Verifying identity
• Communicating with you
• Responding to enquiries
• Providing information about our services
• Processing applications and agreements
• Conducting customer service activities
• Maintaining business records
• Improving our services and website
• Conducting research and analytics
• Managing complaints and disputes
• Direct marketing where permitted
• Complying with legal and regulatory obligations, including AML/CTF requirements
• Preventing fraud, misconduct and unlawful activity

7. Identity Verification and AML/CTF Compliance

As part of our legal and regulatory obligations, we may be required to verify your identity.

To do this, we may collect and use:

• Government-issued identification documents
• Personal identifying information
• Biometric information such as selfies, facial images or short videos

Identity verification may be undertaken electronically through approved identity verification providers, including APLYiD Pty Ltd and its authorised service providers.

We may use identity verification services to:

• Confirm your identity
• Prevent fraud and identity theft
• Meet AML/CTF obligations
• Maintain the integrity and security of our services

8. Document Verification Service (DVS)

Where you provide consent, we may use the Australian Government's Document Verification Service (DVS) to verify your identity.

This process may involve securely providing your:

• Name
• Date of birth
• Identity document details

to the relevant Commonwealth or State authority that issued the document.

These authorities compare the information provided with their records and return a match result indicating whether the details match.

We do not receive copies of government records through this process.

9. Biometric Information

As part of identity verification, we may collect biometric information, including:

• Facial images
• Selfies
• Short videos

Biometric information may be used to:

• Confirm your identity
• Match your image against identification documents
• Detect fraud
• Confirm liveness and authenticity

Biometric information is treated as sensitive information under Australian privacy laws.

We only collect and use biometric information for identity verification and compliance purposes and with your consent.

10. Consent to Identity Verification

By participating in our identity verification process, you consent to:

• Collection of personal information required for verification
• Collection and use of biometric information
• Verification of identity documents through DVS and related services
• Disclosure of information to APLYiD and authorised verification providers
• Use of information for AML/CTF compliance and fraud prevention purposes

If you choose not to provide the information required, we may be unable to verify your identity or provide certain services.

11. Disclosure of Personal Information

We may disclose personal information to:

• Employees and authorised representatives
• Ray White franchise entities and related bodies corporate
• Contractors and service providers
• APLYiD and identity verification providers
• Information technology providers
• Website hosting providers
• Payment processors
• Professional advisers including lawyers and accountants
• Marketing providers
• Government agencies and regulators
• Law enforcement authorities
• Courts and tribunals
• Other parties where authorised or required by law
• Any party where you have provided consent

We do not sell personal information.

12. Direct Marketing

We may send information about products and services that may be of interest to you.

Communications may be sent by:

• Email
• SMS
• Telephone
• Mail

You may opt out at any time by:

• Using the unsubscribe function
• Contacting us directly

We will comply with applicable marketing laws including the Spam Act 2003 (Cth).

13. Overseas Disclosure

Some service providers may store or process information outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure personal information is protected in accordance with Australian privacy laws.

By providing information to us and continuing to use our services, you acknowledge that overseas disclosure may occur where reasonably necessary.

14. Security and Storage

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

Security measures may include:

• Access controls
• Encryption
• Secure storage systems
• Identity verification controls
• Staff training and confidentiality obligations

We retain personal information only for as long as required for business, legal and regulatory purposes. When no longer required, information is securely destroyed or de-identified.

While we take reasonable precautions, transmission of information over the internet is not completely secure and occurs at your own risk.

15. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of information that is inaccurate, incomplete or out of date.

Requests should be directed to our Privacy Contact.

We will respond within a reasonable time and may require identity verification before releasing information.

In some circumstances permitted by law, access may be refused. If this occurs, we will provide reasons where required.

16. Privacy Complaints

If you believe we have breached your privacy, please contact us using the details below.

We will:

• Acknowledge your complaint
• Investigate the matter
• Respond within a reasonable period

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or policies of those websites. Users should review the privacy policies of any third-party websites they visit.

18. Contact Us

For questions, access requests, correction requests or privacy complaints, please contact:

TT Agency Sales Pty Ltd trading as Ray White Touma Taylor

Email: toumataylor@raywhite.com

Redfern Office

3 Baptist Street, Redfern NSW 2016Phone: (02) 8322 0750

Elizabeth Bay Office

40 Macleay Street, Elizabeth Bay NSW 2011Phone: (02) 9043 8777

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or technology.

The latest version will always be available on our website. Continued use of our services after changes are published constitutes acceptance of the updated Privacy Policy.